A home folder will be left with you upon admission. The phone number for the agency is inside of this folder. A list of contact names and titles are also included. The phones are answered 24 hours a day, 7 days a week. If you call between 8am and 5pm, Monday through Friday, except for holidays, you will speak to someone in the office. After hours or on the weekends, an on call nurse is available to address your medical needs. An answering service will answer your initial call and take your information. The on call nurse should return your call within 15-20 minutes. If you do not receive a return call, please call the answering service again.