We strongly encourage our staff to call you prior to your visit. Some may call you the night before and some the day of the visit. Our clinicians frequently encounter unforeseen circumstances in the home setting. This makes it difficult to adhere to a strict schedule. To avoid patient disappointment, we do not allow our staff to set specific appointment times. Instead, we instruct them to provide you with a 2 hour window of time for their arrival. This allows you to plan your day and provides the clinicians the flexibility that their jobs require.