Agency Manager/RN
ABOUT US
Renew Home Health, founded in 2006, is a local veteran owned company that greatly values the quality of care we provide for our patients of all ages in their place of residence to help them get better, regain their independence, and become as self-sufficient as possible.
WHY RENEW HOME HEALTH?
Patient care is our priority. When you join the Renew Home Health team you become part of our professional and friendly network of local nurses, therapists, home aides, and social workers. With years of experience in health care, Renew Home Health is one of the leading providers in the industry for customer satisfaction and quality of care making it one of the fastest growing home health agencies in the area. We recognize the significance of the work our team does and invest heavily in our employees:
- Comprehensive medical, dental, vision insurance
- Vol Life/AD&D, Voluntary Short & Long Term Disability
- Accident, Critical Illness, Hospital Indemnity Policies
- Flex Spending Account
- Health Savings Account
- Paid Time Off Program
ROLE PURPOSE
Assumes the responsibility of supervising/coordinating staff and services for the Agency/Care Team, under the direction of the Agency Administrator, Director of Nursing (DON) and Regional Director of Operations (RDO).
ESSENTIAL FUNCTIONS
- Serves as liaison between patients, caregivers, referral sources, doctors/office staff, agency leadership staff, care team and contracted services. Communicates effectively and maintains a committed and positive attitude, promoting teamwork and harmony by readily assisting team members.
- Ensures all F2F and physician/medical facility documentation required to support eligibility, medical necessity and ICD 10 coding requirements is obtained promptly and scanned into the medical record. If the manager chooses to accept a patient referral without a qualifying F2F encounter, manager ensures appropriate follow up and monitors for compliance with the 30 day requirement.
- Responsible for efficiency of agency/care team’s “Orders Management” process. Ensures that plans of care are reviewed for accuracy and sent to physician within 7 business day of completion by the OASIS team. Ensures appropriate follow up on orders that have been sent to the physician, with any order greater than 30 days old receiving documented follow-up every 14 days, at a minimum.
- Ensures clinical staff submit complete and accurate documentation within a timely manner, per agency policy. Consistently provides and documents appropriate disciplinary action to staff that repeatedly fail to comply.
- Ensures that agency processes to promote timely and efficient RCD/PCR affirmations are followed. Ensures that the “RCD tracking” list is fully reviewed a minimum of twice weekly and that patients that are determined to be PCR ready are communicated to the QM Dept/Administrative Team, a minimum of twice weekly.
- Ensures that case conferences are performed and documented, as required, and that any patient that is recertified for additional care meets the payer’s coverage criteria for the care. If recertification is not appropriate, ensures that discharge planning, including required physician and patient notifications, are performed as mandated by regulation and scanned into the EMR. Ensures that improved patient outcomes are a primary focus of interdisciplinary team.
- Strives for growth in numbers of patients served and areas served by Agency/care team. Communicates twice weekly with marketer (in person or telephonically) to discuss marketing efforts. Coordinating with the Marketing Director, provides direct oversight/support of assigned marketing staff. Ensures all staff demonstrate a positive, professional demeanor when interacting with referral sources. Routinely communicates with Administrator/leadership staff regarding marketing issues/concerns.
- Responsible for overall process oversight. Promotes the effective distribution of workload throughout the team and ensures that each employee is utilizing any agency mandated processes and completing their assigned tasks.
****Must have at least 3 years Home Health Supervisory Experience****